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Helpful information that provides merchants insight on submitting request, disputes management, Dex platform and more.
Account Closure Request
ACH Increase Request
Bank Account Change
Bank Release Authorization
Credit Card Increase Request
Over Transaction Limit Notification
Primary Contact Change
Request To Delete A Transaction
Merchant Bank Account Verification Form
Fair Credit Reporting Act (FCRA) Requirements
PCI AOC 2021
Additional Singular Event Fees
Q. I’m currently having issues with my receipt not printing correctly, how can I resolve this?
Q: Are there any Salesforce modules integrated with Forte?
Q: Are there any shopping cart solutions integrated with Forte?
Q: Can I manually enter credit card numbers using the Forte Mobile app?
Q: I need the API Login ID and Secure Transaction Key for my Forte Checkout integration. Where do I find these?
Q: Does Forte support peer-to-peer transactions?
Q: Does Forte support EMV chip-reading technology on its card swipers?
Q: How can I contact Forte Technical Support?
Q: Does Forte have any solutions for mobile devices?
Q: What browsers does Forte support for the Virtual Terminal and Dex Console?
Q: Where can I find a list of transaction response codes?
Q: Does Forte require balanced or unbalanced NACHA files?
Q: Does Forte support NACHA format batch files?
Q: Where can I find developer documentation for all of the Forte integration methods?
Q: Where can I find code samples?
Q: How do I request a test account from Forte?
Q: I am getting my deposits netted together (credits and debits in one deposit) is there a way to have this set up differently?
Q: I am a merchant who processes eChecks and I would like to add or get set up to receive notification emails if a transaction comes back returned. How do I do this?
Q: I need to run a transaction(s) for next day funding, is this possible?
Q: Can I process transactions to fund early/faster?
Q: What is PCI Compliance and do I have to become compliant?
Q: I issued a refund to the wrong account and it funded successfully and never came back as returned, what can I do to get this money back?
Q: I received a chargeback from one of my customer’s and need to know the process on how I can dispute this?
Q: What are your turn around time frames for specific requests (i.e. limit increase, bank change, application, over the limit notification).
Q: When am I able to void a transaction?
Q: How do I format Canadian Routing Numbers?
Q: Can I process both Canadian and US transactions with the same Merchant ID/Location ID?
Q: Do you have anywhere I can go to view updates or notices that would be applicable to my merchant account?
Q: I am new to Forte and was set up with access to the Virtual Terminal, however, I do not know how to navigate and use it. Do you offer training on the Virtual Terminal?
What is EMV?
Who Does EMV Impact?
Does EMV Impact My Card-Not-Present Business?
Why Are EMV Cards More Secure than Traditional Cards?
Is EMV and Industry Mandate?
Why Should I Invest in EMV Technology?
What EMV Technology Does Forte Support?
What Does NFC Compatible Mean?
What Does Hybrid Solution Mean?
Will the VX520 Terminal be Compatible with Other Forte Solutions like Checkout or Secure Web Pay?
Will Forte Support a Dual-Interface (Contact and Contactless)?
Will Forte Equipment Support Chip-and-PIN or Chip-and-Signature EMV Cards?
What Does EMV Fraud Liability Shift Mean?
What if I am a Gateway Merchant Through Forte?
Merchant Processing Invite
Resolving Invalid Tax ID and Legal Name Combinations
Dex Invite & Registration
Dex- How to Upload Dispute Documents for Review
Dex- Bill Search module
Dex Quick Reference Guide
Dex- Reports module
Dex Info Sheet
How to access legacy credentials in Dex
Sample Dex Invite
Dex - My Profile
Inviting New Users to Dex
Dex - Merchants Disputes Only Access Experience
Setting Merchant Credentials within Dex
Dex - How to Switch Accounts
Dex- How to Add a Transaction
Dex- Search for Transactions
Dex - Viewing Transactions
Dex- Developer Module
Dex- Searching Schedules
Dex- Adding Schedules
Dex - How to Navigate the Customer Tab
Dex - How to Navigate Organizations
Dex - How to Navigate Manage Screen
Dex - Funding Module
Dex- Merchant Full Dex Access Experience
Dex- Dispute module
Dex - Using Filters & Exporting Transactions
Dex- Subscribing and Unsubscribing from Notifications in Dex
VX520 Product One Sheet
VX520 Multi-Merchant Load File
Disputes Management Process in Dex
Card Brands Dispute Management Guidelines for Merchants
How to Subscribe to Dispute Notifications
Dex- How to export dispute records by payment method
Dex - How to Upload Dispute Documents for Review
How to subscribe to dispute notifications
Dex Disputes Export Example
Phishing.org Examples of Phishing Techniques
Merchant Support Matrix
Forte's Customer Advisory Board
2021 - 2022 Gov't Customer Advisory Board FAQ
SEC Code Information
TIN MISMATCH / LEGAL NAME COMBINATION ADDITIONAL INFORMATION
2020 Debit WEB Security Audit Merchant FAQs
PCI DSS - How a Security Breach Can Affect You
SEC Code Reference Guide and Tip Sheet
2021 Debit Web Security Audit Merchant FAQs