Merchant Resources
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Merchant Forms
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Merchant FAQ
- Q: How long does it take for a credit card transaction to settle?
- Q: I am using Internet Explorer while trying to login to my virtual terminal but am getting prompted with the error message that the version of I.E. is not compatible, what do I do?
- Q: I am trying to void a transaction within the VX520 swiper/credit card terminal it is asking me for a password, what do I input?
- Q: I am not a merchant of Forte, but would like to request a test account. How do I do this?
- Q: What do Forte’s transaction response codes signify?
- Q: What do Forte’s Status codes mean?
- Q: What are the credit card processor platforms that Forte can integrate with?
- Q: One of my transactions shows an “R” code on it, what does this mean?
- Q: I received a return transaction email notification, but it only gives me the amount and return code. How can I get the details on this transaction?
- Q: Why am I receiving the “SERV NOT ALLOWED” error message when trying to process a customer’s credit card?
- Q: I am new to Forte and was set up with access to the Virtual Terminal, however, I do not know how to navigate and use it. Do you offer training on the Virtual Terminal?
- Q: Do you have anywhere I can go to view updates or notices that would be applicable to my merchant account?
- Q: Can I process both Canadian and US transactions with the same Merchant ID/Location ID?
- Q: How do I format Canadian Routing Numbers?
- Q: When am I able to void a transaction?
- Q: What are your turn around time frames for specific requests (i.e. limit increase, bank change, application, over the limit notification).
- Q: I received a chargeback from one of my customer’s and need to know the process on how I can dispute this?
- Q: I issued a refund to the wrong account and it funded successfully and never came back as returned, what can I do to get this money back?
- Q: What is PCI Compliance and do I have to become compliant?
- Q: How do I become PCI compliant?
- Q: I am unhappy with my pricing. Who can I talk to about this?
- Q: I need to run a transaction(s) for next day funding, is this possible?
- Q: I am a merchant who processes eChecks and I would like to add or get set up to receive notification emails if a transaction comes back returned. How do I do this?
- Q: I am getting my deposits netted together (credits and debits in one deposit) is there a way to have this set up differently?
- Q: How do I request a test account from Forte?
- Q: Where can I find code samples?
- Q: Where can I find developer documentation for all of the Forte integration methods?
- Q: Does Forte support NACHA format batch files?
- Q: Does Forte require balanced or unbalanced NACHA files?
- Q: Where can I find a list of transaction response codes?
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EMV FAQ
- What is EMV?
- Who Does EMV Impact?
- Does EMV Impact My Card-Not-Present Business?
- Why Are EMV Cards More Secure than Traditional Cards?
- Is EMV and Industry Mandate?
- Why Should I Invest in EMV Technology?
- What EMV Technology Does Forte Support?
- What Does NFC Compatible Mean?
- What Does Hybrid Solution Mean?
- Will the VX520 Terminal be Compatible with Other Forte Solutions like Checkout or Secure Web Pay?
- Will Forte Support a Dual-Interface (Contact and Contactless)?
- Will Forte Equipment Support Chip-and-PIN or Chip-and-Signature EMV Cards?
- What Does EMV Fraud Liability Shift Mean?
- What if I am a Gateway Merchant Through Forte?
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Merchant Approval Letter Information
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Dex
- Dex Invite & Registration
- Dex Quick Reference Guide
- Dex Info Sheet
- How to access legacy credentials in Dex
- Sample Dex Invite
- Dex - My Profile
- Dex - How to Switch Accounts
- Inviting New Users to Dex
- Dex - How to Upload Dispute Documents for Review
- Dex - Merchant Full Dex Access Experience
- Dex - Merchants Disputes Only Access Experience
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VX520
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Dex Disputes
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Dex Bot