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Account Closure Request
ACH Increase Request
Bank Account Change
Bank Release Authorization
Credit Card Increase Request
Over Transaction Limit Notification
Primary Contact Change
Request To Delete A Transaction
Q: How long does it take for a credit card transaction to settle?
Q: I am using Internet Explorer while trying to login to my virtual terminal but am getting prompted with the error message that the version of I.E. is not compatible, what do I do?
Q: I am trying to void a transaction within the VX520 swiper/credit card terminal it is asking me for a password, what do I input?
Q: I am not a merchant of Forte, but would like to request a test account. How do I do this?
Q: What do Forte’s transaction response codes signify?
Q: What do Forte’s Status codes mean?
Q: What are the credit card processor platforms that Forte can integrate with?
Q: One of my transactions shows an “R” code on it, what does this mean?
Q: I received a return transaction email notification, but it only gives me the amount and return code. How can I get the details on this transaction?
Q: Why am I receiving the “SERV NOT ALLOWED” error message when trying to process a customer’s credit card?
Q: I am new to Forte and was set up with access to the Virtual Terminal, however, I do not know how to navigate and use it. Do you offer training on the Virtual Terminal?
Q: Do you have anywhere I can go to view updates or notices that would be applicable to my merchant account?
Q: Can I process both Canadian and US transactions with the same Merchant ID/Location ID?
Q: How do I format Canadian Routing Numbers?
Q: When am I able to void a transaction?
Q: What are your turn around time frames for specific requests (i.e. limit increase, bank change, application, over the limit notification).
Q: I received a chargeback from one of my customer’s and need to know the process on how I can dispute this?
Q: I issued a refund to the wrong account and it funded successfully and never came back as returned, what can I do to get this money back?
Q: What is PCI Compliance and do I have to become compliant?
Q: How do I become PCI compliant?
Q: I am unhappy with my pricing. Who can I talk to about this?
Q: I need to run a transaction(s) for next day funding, is this possible?
Q: I am a merchant who processes eChecks and I would like to add or get set up to receive notification emails if a transaction comes back returned. How do I do this?
Q: I am getting my deposits netted together (credits and debits in one deposit) is there a way to have this set up differently?
Q: How do I request a test account from Forte?
Q: Where can I find code samples?
Q: Where can I find developer documentation for all of the Forte integration methods?
Q: Does Forte support NACHA format batch files?
Q: Does Forte require balanced or unbalanced NACHA files?
Q: Where can I find a list of transaction response codes?
What is EMV?
Who Does EMV Impact?
Does EMV Impact My Card-Not-Present Business?
Why Are EMV Cards More Secure than Traditional Cards?
Is EMV and Industry Mandate?
Why Should I Invest in EMV Technology?
What EMV Technology Does Forte Support?
What Does NFC Compatible Mean?
What Does Hybrid Solution Mean?
Will the VX520 Terminal be Compatible with Other Forte Solutions like Checkout or Secure Web Pay?
Will Forte Support a Dual-Interface (Contact and Contactless)?
Will Forte Equipment Support Chip-and-PIN or Chip-and-Signature EMV Cards?
What Does EMV Fraud Liability Shift Mean?
What if I am a Gateway Merchant Through Forte?
Merchant Approval Letter Information
Dex Invite & Registration
Dex Quick Reference Guide
Dex Info Sheet
How to access legacy credentials in Dex
Sample Dex Invite
Dex - My Profile
Dex - How to Switch Accounts
Inviting New Users to Dex
Dex - How to Upload Dispute Documents for Review
Dex - Merchant Full Dex Access Experience
Dex - Merchants Disputes Only Access Experience
VX520 Product One Sheet
Please contact Customer Service
Submitting a subpoena
Please contact Sales
Reversing a Transaction
Voiding a transaction
Please contact our Equipment Specialist
Not receiving fees