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Helpful information that provides merchants insight on submitting request, disputes management, Dex platform and more.
Account Closure Request
ACH Increase Request
Client Data Import Requests
Merchant Bank Account Change
Bank Release Authorization for Direct Recovery
Credit Card Increase Request
Over Transaction Limit Notification (OTLN)
Primary Contact Change
Request To Delete A Transaction
Client Data Transfer Request Form
Merchant Bank Account Verification Form
Partner Closure Form
Fair Credit Reporting Act (FCRA) Requirements
Dual Bank Account Change Request
Faster Funding Request
Partner Bank Account Change Request
Partner Bank Verification Form
Aperia PCI Enrollment
Email Address Change Request
7.1 Credit Card Settlement FAQ
How to process batch files with GlobalScape (audience: Soft Pak merchants)
2022 Pricing Increase - Govt Merchant FAQ
Dex/Virtual Terminal Retirement FAQ
Q: What banks are supported ODFIs with CSG Forte for ACH?
Additional Singular Event Fees
Q. I’m currently having issues with my receipt not printing correctly, how can I resolve this?
Q: Can I manually enter credit card numbers using the Forte Mobile app?
Q: I need the API Login ID and Secure Transaction Key for my Forte Checkout integration. Where do I find these?
Q: Does Forte support peer-to-peer transactions?
Q: Does Forte support EMV chip-reading technology on its card swipers?
Q: How can I contact Forte Technical Support?
Q: Does Forte have any solutions for mobile devices?
Q: What browsers does Forte support for the Virtual Terminal and Dex Console?
Q: Where can I find a list of transaction response codes?
Q: Does Forte require balanced or unbalanced NACHA files?
Q: Does Forte support NACHA format batch files?
Q: Where can I find developer documentation for all of the Forte integration methods?
Q: Where can I find code samples?
Q: How do I request a test account from Forte?
Q: I am getting my deposits netted together (credits and debits in one deposit) is there a way to have this set up differently?
Q: I am a merchant who processes eChecks and I would like to add or get set up to receive notification emails if a transaction comes back returned. How do I do this?
Q: I need to run a transaction(s) for next day funding, is this possible?
Q: Can I process transactions to fund early/faster?
Q: What is PCI Compliance and do I have to become compliant?
Q: I issued a refund to the wrong account and it funded successfully and never came back as returned, what can I do to get this money back?
Q: I received a chargeback from one of my customer’s and need to know the process on how I can dispute this?
Q: What are your turn around time frames for specific requests (i.e. limit increase, bank change, application, over the limit notification).
Q: When am I able to void a transaction?
Q: How do I format Canadian Routing Numbers?
What is EMV?
Who Does EMV Impact?
Does EMV Impact My Card-Not-Present Business?
Why Are EMV Cards More Secure than Traditional Cards?
Is EMV and Industry Mandate?
Why Should I Invest in EMV Technology?
What EMV Technology Does Forte Support?
What Does NFC Compatible Mean?
What Does Hybrid Solution Mean?
Will the VX520 Terminal be Compatible with Other Forte Solutions like Checkout or Secure Web Pay?
Will Forte Support a Dual-Interface (Contact and Contactless)?
Will Forte Equipment Support Chip-and-PIN or Chip-and-Signature EMV Cards?
What Does EMV Fraud Liability Shift Mean?
What if I am a Gateway Merchant Through Forte?
VX520 Product One Sheet
VX520 Multi-Merchant Load File
Phishing.org Examples of Phishing Techniques
Merchant Support Matrix
Forte's Customer Advisory Board
2021 - 2022 Gov't Customer Advisory Board FAQ
SEC Code Information
TIN MISMATCH / LEGAL NAME COMBINATION ADDITIONAL INFORMATION
PCI DSS - How a Security Breach Can Affect You
SEC Code Reference Guide and Tip Sheet
Web Debit Security Audit FAQs
Apply for Processing Services
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