Merchant Resources

Merchant Forms

• Account Closure Request
• ACH Increase Request
• Address Change
• Bank Account Change
• Bank Release Authorization
• Credit Card Increase Request
• Over Transaction Limit Notification
• Primary Contact Change
• Request To Delete A Transaction

Merchant FAQ

• Q: How long does it take for a credit card transaction to settle?
• Q: I am using Internet Explorer while trying to login to my virtual terminal but am getting prompted with the error message that the version of I.E. is not compatible, what do I do?
• Q: I am trying to void a transaction within the VX520 swiper/credit card terminal it is asking me for a password, what do I input?
• Q: I am not a merchant of Forte, but would like to request a test account. How do I do this?
• Q: What do Forte’s transaction response codes signify?
• Q: What do Forte’s Status codes mean?
• Q: What are the credit card processor platforms that Forte can integrate with?
• Q: One of my transactions shows an “R” code on it, what does this mean?
• Q: I received a return transaction email notification, but it only gives me the amount and return code. How can I get the details on this transaction?
• Q: Why am I receiving the “SERV NOT ALLOWED” error message when trying to process a customer’s credit card?
• Q: I am new to Forte and was set up with access to the Virtual Terminal, however, I do not know how to navigate and use it. Do you offer training on the Virtual Terminal?
• Q: Do you have anywhere I can go to view updates or notices that would be applicable to my merchant account?
• Q: Can I process both Canadian and US transactions with the same Merchant ID/Location ID?
• Q: How do I format Canadian Routing Numbers?
• Q: When am I able to void a transaction?
• Q: What are your turn around time frames for specific requests (i.e. limit increase, bank change, application, over the limit notification).
• Q: I received a chargeback from one of my customer’s and need to know the process on how I can dispute this?
• Q: I issued a refund to the wrong account and it funded successfully and never came back as returned, what can I do to get this money back?
• Q: What is PCI Compliance and do I have to become compliant?
• Q: How do I become PCI compliant?
• Q: I am unhappy with my pricing. Who can I talk to about this?
• Q: I need to run a transaction(s) for next day funding, is this possible?
• Q: I am a merchant who processes eChecks and I would like to add or get set up to receive notification emails if a transaction comes back returned. How do I do this?
• Q: I am getting my deposits netted together (credits and debits in one deposit) is there a way to have this set up differently?
• Q: How do I request a test account from Forte?
• Q: Where can I find code samples?
• Q: Where can I find developer documentation for all of the Forte integration methods?
• Q: Does Forte support NACHA format batch files?
• Q: Does Forte require balanced or unbalanced NACHA files?
• Q: Where can I find a list of transaction response codes?

EMV FAQ

• What is EMV?
• Who Does EMV Impact?
• Does EMV Impact My Card-Not-Present Business?
• Why Are EMV Cards More Secure than Traditional Cards?
• Is EMV and Industry Mandate?
• Why Should I Invest in EMV Technology?
• What EMV Technology Does Forte Support?
• What Does NFC Compatible Mean?
• What Does Hybrid Solution Mean?
• Will the VX520 Terminal be Compatible with Other Forte Solutions like Checkout or Secure Web Pay?
• Will Forte Support a Dual-Interface (Contact and Contactless)?
• Will Forte Equipment Support Chip-and-PIN or Chip-and-Signature EMV Cards?
• What Does EMV Fraud Liability Shift Mean?
• What if I am a Gateway Merchant Through Forte?

Merchant Approval Letter Information

Dex

• Dex Invite & Registration
• Dex Quick Reference Guide
• Dex Info Sheet
• How to access legacy credentials in Dex
• Sample Dex Invite
• Dex -  My Profile
• Dex - How to Switch Accounts
• Inviting New Users to Dex
• Dex - How to Upload Dispute Documents for Review
• Dex - Merchant Full Dex Access Experience
• Dex - Merchants Disputes Only Access Experience

VX520

• VX520 Product One Sheet
• Forte Protect

Dex Disputes

Dex Bot

• Please contact Customer Service
• Do you support consumers in Australia
• Password Reset
• I need to find out what virtual terminal login credential I need to use
• Submitting a subpoena
• i am trying to receive emails from an account through forte, my merchant ID is 243507.
• Please contact Sales
• Reversing a Transaction
• Bank Transactions
• Voiding a transaction
• Viewing disputes
• Please contact our Equipment Specialist
• Ticket request
• Not receiving fees
• Monthly Statement

Merchant Education

• SEC Code Information
• Dex Resources
• Phishing.org Examples of Phishing Techniques