| Sales | ||
| Request | Department | Contact |
| New merchant account or pricing inquiries | Sales | Sales Rep |
| Questions regarding new business opportunities | ||
| Requested changes to Merchant Service Agreement (MSA) | ||
| Questions about adding services to existing account – ACH, CC Forte Verify, Account Updater, etc. | ||
| Customer Support | ||
| Request | Department | Contact |
| Request to Delete Transactions | Customer Service or Government Support | [email protected] https://support.forte.net |
| Merchant funding/payment issues | 1-866-290-5400 Option 1 | |
| Re-pop batches (ACH only) | ||
| Auto-daily Report Inquiry | ||
| Email and password reset | ||
| Questions regarding Forte notifications | ||
| Merchant general billing questions (invoices, refunds, statement questions) | ||
| Merchant Account Closure | ||
| Merchant PCI Inquiry | ||
| Merchant PCI Enrollment | ||
| Merchant Reconciliation/Research questions | ||
| Merchant Forte system questions (Dex, VT) | ||
| Merchant returned billing | ||
| Merchant Application Status | ||
| Merchant returned transactions or reconciliation inquiries | ||
| Returned Billing Resolution | ||
| Questions regarding a Forte notification | ||
| General Questions/Request (Reconciliation, reporting, returned transaction inquiries) | ||
| Merchant Contact Changes (Contact, phone and email) | ||
| Merchant Address Change | ||
| Billing inquiries – auto bill, chargeback debits/credits, refunds | ||
| Manual bill inquiries | ||
| Funding Inquiry | ||
| Invoice Inquiry | ||
| Feature requests/enhancements | ||
| Reactivate Closed Merchant Account | ||
| Resend Welcome Letter / Dex Invite | ||
| Integration / Technical Support | ||
| Request | Department | Contact |
| FTP issues | Integration/Tech Support | [email protected] 1-866-290-5400 Option 5 |
| Incident (product or service down, FTP batches) | ||
| Edit client’s schedules for Forte Checkout | ||
| Processing Credential Support | ||
| Rejected Batch | ||
| Equipment Issues | ||
| Implementing Code Questions | ||
| Integration Questions | ||
| Service-related Issues (bill pay files changes and issues) | ||
| Web Services (REST, Soap, AGI) | ||
| Tokenization, Client Data Imports & Client Data Transfers | ||
| Risk Management Department | ||
| Request | Department | Contact |
| Over Transaction Limit Notification | Account Changes | [email protected] |
| DBA Name Change | ||
| Bank Account Change | ||
| ACH Limit Increase | ||
| Credit Card Limit Increase | ||
| Hold Day Change | ||
| Soft Descriptor Update | ||
| New Application Submissions | Credit - New Accounts | [email protected] |
| New Application Follow-up | Credit - Underwriting | [email protected] |
| Compliance | ||
| Request | Department | Contact |
| Due Diligence Requests | Compliance | [email protected] |
| Merchant Inquiries Related to Industry/State Regulations related to Forte Terms & Conditions | ||
| Equipment | ||
| Request | Department | Contact |
| Hardware orders | Orders | https://equipment.forte.net/ |