Support Services

Merchant Support Matrix





Request Department Contact 
New merchant account or pricing inquiriesSalesSales Rep
Questions regarding new business opportunities
Requested changes to Merchant Service Agreement (MSA)
Questions about adding services to existing account – ACH, CC Forte Verify, Account Updater, etc.
Customer Support
RequestDepartment Contact 
Request to Delete TransactionsCustomer Service or Government 
Merchant funding/payment issues1-866-290-5400 Option 1
Re-pop batches (ACH only)
Auto-daily Report Inquiry
Email and password reset
Questions regarding Forte notifications
Merchant general billing questions (invoices, refunds, statement questions)
Merchant Account Closure
Merchant PCI Inquiry
Merchant PCI Enrollment
Merchant Reconciliation/Research questions
Merchant Forte system questions (Dex, VT)
Merchant returned billing
Merchant Application Status
Merchant returned transactions or reconciliation inquiries
Returned Billing Resolution
Questions regarding a Forte notification
General Questions/Request (Reconciliation, reporting, returned transaction inquiries)

Merchant Contact Changes (Contact, phone and email)
Merchant Address Change
Billing inquiries – auto bill, chargeback debits/credits, refunds
Manual bill inquiries
Funding Inquiry
Invoice Inquiry
Feature requests/enhancements
Reactivate Closed Merchant Account
Resend Welcome Letter / Dex Invite 
Integration / Technical Support
RequestDepartment Contact 
FTP issuesIntegration/Tech
 1-866-290-5400 Option 5
Incident (product or service down, FTP batches)
Edit client’s schedules for Forte Checkout
Processing Credential Support 
Rejected Batch
Equipment Issues
Implementing Code Questions
Integration Questions
Service-related Issues (bill pay files changes and issues)
Web Services (REST, Soap, AGI)
Tokenization, Client Data Imports & Client Data Transfers
Risk Management Department
Over Transaction Limit Notification Account Changes
DBA Name Change 
Bank Account Change
ACH Limit Increase
Credit Card Limit Increase
Hold Day Change 
Soft Descriptor Update
New Application Submissions Credit - New
New Application Follow-up Credit -
Due Diligence Requests
Merchant Inquiries Related to Industry/State Regulations related to Forte Terms & Conditions 
Request Department Contact 
Hardware ordersOrders

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