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Merchant Resources
Merchant FAQs
CSG-iCG Acquisition: External FAQs
Q: How do I request historical transaction data?
How to update Notifications in Virtual Terminal.
Merchant FAQ - Migration to the CSG Forte Platform 2023
NSF Recovery Service - Merchant FAQ
Debit MasterCard BusinessCard Transactions
2023 Pricing Increase - Govt Merchant FAQ
7.1 Credit Card Settlement FAQ
How to process batch files with GlobalScape (audience: Soft Pak merchants)
2022 Pricing Increase - Govt Merchant FAQ
Dex/Virtual Terminal Retirement FAQ
Additional Singular Event Fees
Q. I’m currently having issues with my receipt not printing correctly, how can I resolve this?
Q: Can I manually enter credit card numbers using the Forte Mobile app?
Q: I need the API Login ID and Secure Transaction Key for my Forte Checkout integration. Where do I find these?
Q: Does Forte support peer-to-peer transactions?
Q: Does Forte support EMV chip-reading technology on its card swipers?
Q: How can I contact Forte Technical Support?
Q: Does Forte have any solutions for mobile devices?
Q: What browsers does Forte support for the Virtual Terminal and Dex Console?
Q: Where can I find a list of transaction response codes?
Q: Does Forte require balanced or unbalanced NACHA files?
Q: Does Forte support NACHA format batch files?
Q: Where can I find developer documentation for all of the Forte integration methods?
Q: Where can I find code samples?
Q: How do I request a test account from Forte?
Q: I am getting my deposits netted together (credits and debits in one deposit) is there a way to have this set up differently?
Q: I am a merchant who processes eChecks and I would like to add or get set up to receive notification emails if a transaction comes back returned. How do I do this?
Q: I need to run a transaction(s) for next day funding, is this possible?
Q: Can I process transactions to fund early/faster?