- Additional tools for managing chats
- Agent profiles
- Agent Settings
- Agents dashboard
- Assignment rules and priority
- Assinging conversations
- Auto resolve a conversation
- Business Hours
- Canned Responses
- Configuring Routing And Sla Policies
- Conversation history
- Conversation Labels
- Creating & Assigning Roles
- Custom Roles
- Customer Satisfaction Survey (CSAT)
- Dashboard & Analytics
- Ending conversation
- FAQs
- Freshworks – Live Agent
- How to Logging into Freshchat
- Intelliasign Logic
- Load Levels
- Managing conversation
- Quick actions
- Reassigning chats
- Service Level Agreement Policies
- Start chatting in Freshchat (One-Pager)
- Understanding the agent dashboard