Internal - Chat Support
Everything about Freshchat, Live Agent.
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Chat Process
- ACH Chargebacks for Chat Agents
- ACH Limit Increase Form for Chat Agents
- Bank Account Change Request for Chat Agents
- Chat Flow
- Clearing Transactions from the "Do Not Allow" List for Chat Agents
- Email Address Change Requests for Chat Agents
- Faster Funding Requests for Chat Agents
- Frequently Called Numbers for Chat Agents
- Handling Pay by Phone Inquiries for Chat Agents
- Hold Days Chart for Chat Agents
- How to De-Escalate a Chat
- How to Handle Escalations in Chat
- Merchant Closure Procedures for Chat Agents
- Over Transaction Limit Notification (OTLN) for Chat Agents
- PCI Compliance Reference Guide for Chat Agents
- Primary Contact Change Form for Chat Agents
- Reactivating a Merchant's Account for Chat Agents
- Request To Delete A Transaction for Chat Agents
- Signer Contact Change for Chat Agents
- System Issue Troubleshooting for Chat Agents
- Temporary Faster Funding for Chat Agents
- TIN MISMATCH for Chat Agents
- Verification Process for Chat Agents
- VX520 Retirement for Chat Agents
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Freshchat Userguide
- Additional tools for managing chats
- Agent profiles
- Agent Settings
- Agents dashboard
- Assignment rules and priority
- Assinging conversations
- Auto resolve a conversation
- Business Hours
- Canned Responses
- Configuring Routing And Sla Policies
- Conversation history
- Conversation Labels
- Creating & Assigning Roles
- Custom Roles
- Customer Satisfaction Survey (CSAT)
- Dashboard & Analytics
- Ending conversation
- FAQs
- Freshworks – Live Agent
- How to Logging into Freshchat
- Intelliasign Logic
- Load Levels
- Managing conversation
- Quick actions
- Reassigning chats
- Service Level Agreement Policies
- Start chatting in Freshchat (One-Pager)
- Understanding the agent dashboard