Adding Load Levels
To add a new load level, you need to follow these steps:
- Go to Admin > Configure > IntelliAssign
- Locate the Load Level section and click on
. - Enter the Load Level name, add individual agents and set the limit for maximum active conversations per team member.
4. Click on “Save” to update the changes.
Editting Load Levels
To modify the load levels, follow these steps:
1. Navigate to the Load Level section and click on the right side of the Load Level indicator.
2. Select the "Edit" option.
3. Make the necessary changes to the information.
4. Save your changes to apply the modifications.