Quick Actions are pre-defined responses or actions that can be triggered by your customers or agents to streamline interactions and improve efficiency.
To create a new Quick Action:
Navigate to Quick Actions: Go to Flows > Configure > Quick Actions.
Create a New Action: Click the New Quick Action button.
Define the Action:
Label: Give your quick action a clear and concise name.
Go to Dialog: Specify the dialog that should be displayed when the quick action is selected.
Action Type: Choose the appropriate type:
- Predefined Button: Display a button in the flow or as a default option.
- Widget Menu: Include the action in the widget menu.
- Slash Command: Trigger the action with a specific command in the chat box.
4. Using the "Go Back" Quick Action: You can add a default "Go Back" quick action to any dialog, allowing customers to easily navigate back to the previous screen.
By effectively using Quick Actions, you can enhance the efficiency and user experience of your chatbot interactions.