Questions

1. What is the Allegheny County Drink Tax?

2. What channel is available for making payments for this tax?

3. How can I resolve login issues during the payment?

4. What should I do if my Allegheny County tax payment was returned?

5. What key additional resources do I have to consult?

1. What is the Allegheny County Drink Tax?

The Allegheny County Drink Tax is a mandatory payment required from merchants located within Allegheny County, Pennsylvania, who sell alcoholic beverages at establishments such as bars, restaurants, and taverns. Payments are due by the 25th of each month. Late submissions are subject to penalties and interest in accordance with county regulations. For more information, you can visit Alcoholic Beverage Tax portal.

2. What channel is available for making payments for this tax?

The county utilizes the CSG Forte payment system, which is accessible through its official portal. You can submit your payment either by logging into your account with your email and password, or by proceeding as a guest. If you choose to pay as a guest, there’s no need to log in or create an account. However, please have your account number and access code ready, as these can be found on your most recent tax statement.

Notes: 

• To make a first -time payment, taxpayers must create an account and link it to their access code and account number by selecting the "Create a New User Account" option.

• External training materials are available for customer reference and can be accessed through the following BillPay Demo.

3. How can I resolve login issues during the payment?

If you experience login difficulties when attempting to make a payment, you can try resolving the issue by using the “Forgot Password” option and following the steps to reset your password. To complete the password recovery process, please follow the instructions below. 

Category	Details / Recommendation
Failed Attempts	If the account becomes locked, a waiting period of at least 15 minutes is required before access or recovery can be attempted again.
Password Requirements	The password must meet all the following criteria: • Minimum of 14 characters.  • Include at least: one number, one symbol, one uppercase letter, and one lowercase letter. • Not contain three identical consecutive characters (e.g., "aaa", "111"). • Different from the taxpayer’s email address. • Different from the last five passwords used.
Multi-Factor Authentication (MFA)	To complete the MFA recovery process for identity validation, a valid mobile phone number must be registered. The authentication code can be received via phone call or SMS. In case the SMS method fails or is not delivered, it is advised to use the phone call option.

Alternatively, you may re-register using a different email address by selecting the “Create a New User Account” option. To do so, you will need both your account number and access code, which can be found as explained in question 2. If you do not have your access code, you can request it by contacting our support team at governmentsupport@forte.net or by calling 866-290-5400 (Option 3). 

4. What should I do if my Allegheny County tax payment was returned?

If you experience a returned tax payment, please contact our support team at governmentsupport@forte.net or by calling 866-290-5400 (Option 3). A support agent will help identify the reason for the return. Once the issue has been resolved with the appropriate entity, you can return to the website and attempt to make the payment again through the platform.

5. What key additional resources do I have to consult?

• BillPay by CSG Forte
• Alcoholic Beverage Tax- Allegheny Couty Platform