Support Services

2022 Pricing Increase - Govt Partner FAQ

August 1st

  • Partner Communication will be sent

September 1st

  • Merchant Communication will be sent
    • Partner's merchants

October 1st

  • Partner merchant's price increase effective


Q: Why is this change occurring?

A: Last year CSG Forte committed to conducting annual reviews of our pricing in relation to interchange rates, third party costs and Card Brand price adjustments. Please be advised that effective October 1, 2022 your merchants’ pricing will increase due to fee increases by the major card brands, increasing ACH network fees, rising labor costs, and increased vendor costs.  


Q: How will this impact merchants?
A: Pricing will be increased for the following billing fees.



Q: What if my merchant receives an error when processing on or after November 1st?

A: If the merchant receives an error code when attempting to process (U27, U28, U29), please reach out to integration@forte.net or 866-290-5400 Opt. 5.

 


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