Batch FTP - Processing Files via GlobalScape FTP (SoftPak Merchants)

Help SoftPak merchants upload batch files to Forte using the GlobalScape (Forte FTP) web interface and ensure files are named correctly so they process successfully.

External – SoftPak merchants using batch file transmission.

Prerequisites

• Your Transmitter ID (TID).

• Your Transmitter ID password (same as your Real Time Processing password).

• Your batch file is built according to the Batch Transmission File Specification.

1. Open the FTP site

   1. Open a web browser (Chrome, Firefox, Safari, or Edge).

   2. Go to: https://ftp.paymentsgateway.net.

2. Log in with your Transmitter ID

   1. In Username, enter u + your Transmitter ID.

      • If your TID has 4 digits, add a leading 0 (e.g., 1234 → u01234).

   2. In Password, enter your Transmitter ID password (same as your Real Time Processing password).

   3. Click Login.

   4. If you cannot locate the password, contact Technical Support at 866-290-5400, option 5.

3. Open the upload folder

   1. Click the ul folder (upload folder).

4. Upload your batch file Choose one of the two options:

   • Drag-and-drop: Drag the batch file from your computer into the area labeled “Drop items here to upload.”

   • Browse to upload:

     1. Click the Upload icon.

     2. Browse to your batch file.

     3. Select the file and click Open.

5. Rename the file for processing After the file appears in the list:

   1. Click the checkbox next to the uploaded file name.

   2. New options will appear where the upload icon was. Click the pencil (Edit/Rename) icon.

   3. Rename the file using this format:
      na3xxxxx.r01, where xxxxx is your 5-digit Transmitter ID.

      • Example (5-digit TID): If your TID is 12345, rename the file to na312345.r01.

      • Example (4-digit TID): If your TID is 1234, treat it as 01234, so the filename would use 01234 (e.g., na301234.r01).

      • If you upload more than one file on the same day, increment the r number:

        • First file: na312345.r01

        • Second file: na312345.r02, and so on.

   4. Press Enter to save the new file name.

6. Confirm upload and processing

   1. The file will disappear from view once it is picked up for processing – this is expected.

   2. Review your usual confirmation sources (e.g., notification emails or online reports) to confirm that the file processed correctly.

   3. If the file is rejected, no transactions from that file will be processed. Forte Technical Support will reach out to provide the reason.

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