Questions

1. What is the PaySimple–CSG Forte integration?

2. How does PaySimple support merchant payment processing?

3. How should merchants request changes to their PaySimple account?

4. How are account closures handled?

5. How does PaySimple protect merchant data?

6. How does security compliance benefit merchants?

7. Where can merchants get more information or help?

PaySimple serves as the merchant-facing payment platform, while CSG Forte operates as the underlying payment processor that actually handles electronic payment submission, settlement, and related services. Merchants interact with PaySimple for their day-to-day payments, while PaySimple’s integration routes those transactions through CSG Forte in the backend.

PaySimple facilitates payment processing by: 

• Enabling electronic payment acceptance. 
• Supporting transaction submission and settlement .
• Coordinating with processing partners to ensure payments are handled accurately and securely.

All account related requests must be submitted directly through PaySimple. This includes requests related to:

• Contact information changes 
• Bank account updates 
• Account closures 
• Limit or configuration changes 

PaySimple  manages account closures on behalf of merchants. Closures are processed carefully to ensure: 

• Transactions are finalized 
• Funds are properly settled 
• Records are accurately maintained

Closure timing may vary depending on account status and processing requirements 

PaySimple maintains a strong security and compliance posture designed to protect sensitive payment data throughout its lifecycle. Key protections include: 

• Administrative, technical, and physical security controls. 
• Secure transmission and storage of financial information. 

Aligning with industry recognized security and compliance frameworks, including: 

• Payment Card Industry Data Security Standard (PCI DSS). 
• SOC 2 Type II, covering security, availability, confidentiality, and processing integrity. 

PaySimple’s security and compliance practices help: 

• Protect merchant and customer data. 
• Reduce the risk of fraud or unauthorized access. 
• Support regulatory and network compliance. 
• Provide confidence in the reliability of the payment platform . 

For any questions related to accounts, payments, reporting, or security, merchants should contact PaySimple directly, using the support information provided during onboarding or in merchant communications. Application‑related inquiries should be directed to application@paysimple.com. Customer support inquiries should be sent to care@paysimple.com and coordinated with the responding PaySimple agent.