Manual Applications, Agreements, and Service Terms (Paper-Based)

Modified on Tue, 15 Sep at 9:59 AM

The following application forms, Merchant Services Agreements (MSAs), Terms of Service, and related service documentation are used for both merchants and partners, supporting scenarios such as new onboarding, service expansions, and ongoing account management for customers in the United States and Canada.

Applications collect the operational and business information required to onboard and configure services. Agreements and Terms of Service define the contractual obligations, compliance requirements, service conditions, processing rules, and responsibilities between merchants, partners, and CSG Forte.

Together, these documents provide the information necessary to establish, authorize, manage, and understand merchant accounts and payment services, while ensuring regulatory compliance, operational efficiency, and adherence to applicable service terms and conditions.

Format	Description
Partner Application	Designed for strategic partners or resellers (ISOs/ISVs) looking to refer to merchants or sell CSG Forte solutions. Outlines who manage the merchant relationship, contractual responsibilities, and the due diligence process during onboarding.
CSG Forte Merchant Application	The standard application for merchants to enroll in CSG Forte payment processing services. Includes validations, manual review, when necessary, merchant ID assignment upon approval, and adherence to compliance and acceptable business category requirements. Additionally, complete the “Canadian Credit Card Applications Form” attached if credit card services for Canada are required.
Additional Services Application	Used by existing merchants to request additional services, such as new locations, enhanced verification features, or updated security settings. Requires submission for CSG Forte review and processing.
Merchant Service Agreement (MSA) for NONGOV	Defines the contractual framework between CSG Forte and non‑governmental merchants for the provision of payment processing services, including ACH, card processing, account verification, and customer authentication. Outlines the operational terms, service scope, security obligations, data‑protection requirements, and compliance standards governing the merchant’s use of Forte’s payment solutions.
Merchant Service Agreement (MSA) for WorldPay	Establishes the contractual relationship between CSG Forte, WorldPay as the acquiring partner, and merchants for comprehensive card and ACH processing services. Specifies service scope, network rules, settlement processes, compliance responsibilities, risk controls, data‑security requirements, and obligations related to card brands, including Visa, MasterCard, Discover, and American Express.
Canadian Standard MSA	Defines the contractual framework between CSG Forte Payments Canada and merchants for the provision of payment processing and related services, including ACH, card processing, account verification, and customer identification. Outlines the terms, service scope, and compliance requirements for merchants operating in Canada.
CSG Payments Protection.AI Additional T&C's	This document defines the Additional Terms and Conditions governing the use of CSG Payments Protection.ai, a fraud and risk mitigation service provided by Forte. It describes the scope of the service, eligibility and usage restrictions, service limitations, disclaimers, liability and warranty exclusions, termination conditions, and applicable fees for merchants using the service in connection with Forte’s ACH and card payment processing services.
Terms of Service U.S. Card Processing Services	Designed for merchants seeking to process card payments through CSG Forte. Outlines merchant responsibilities, payment network compliance requirements, transaction processing rules, settlement procedures, card acceptance obligations, and security standards required to maintain compliance with U.S. card processing services.