The following application forms and Merchant Services Agreements (MSAs) are used for both merchants and partners, supporting scenarios such as new onboarding and service expansions for existing customers, including customers in the United States and Canada.
Applications collect the operational and business information required to onboard and configure services, while MSAs define the contractual terms, compliance requirements, and service conditions between the merchant or partner and CSG Forte.
Together, these documents support the setup, authorization, and management of merchant accounts and payment services, ensuring compliance and operational efficiency.
Format | Description |
Partner Application | Designed for strategic partners or resellers (ISOs/ISVs) looking to refer to merchants or sell CSG Forte solutions. Outlines who manage the merchant relationship, contractual responsibilities, and the due diligence process during onboarding. |
| CSG Forte Merchant Application | The standard application for merchants to enroll in CSG Forte payment processing services. Includes validations, manual review, when necessary, merchant ID assignment upon approval, and adherence to compliance and acceptable business category requirements. |
Additional Services Application
| Used by existing merchants to request additional services, such as new locations, enhanced verification features, or updated security settings. Requires submission for CSG Forte review and processing. |
Merchant Service Agreement (MSA) for NONGOV
| Defines the contractual framework between CSG Forte and non‑governmental merchants for the provision of payment processing services, including ACH, card processing, account verification, and customer authentication. Outlines the operational terms, service scope, security obligations, data‑protection requirements, and compliance standards governing the merchant’s use of Forte’s payment solutions. |
Merchant Service Agreement (MSA) for WorldPay | Establishes the contractual relationship between CSG Forte, WorldPay as the acquiring partner, and merchants for comprehensive card and ACH processing services. Specifies service scope, network rules, settlement processes, compliance responsibilities, risk controls, data‑security requirements, and obligations related to card brands, including Visa, MasterCard, Discover, and American Express. |
| Canadian Standard MSA | Defines the contractual framework between CSG Forte Payments Canada and merchants for the provision of payment processing and related services, including ACH, card processing, account verification, and customer identification. Outlines the terms, service scope, and compliance requirements for merchants operating in Canada. |
Note: While this list focuses on manual applications, equivalent online versions may be accessed through Dex or the partner’s site via REST API.