Are there any actions required by me (merchant) for the billing transition to CSG Forte?
Yes. Please ensure the following actions are taken to avoid any billing disruptions:
Register in Dex – Dex is CSG Forte’s account management platform, allowing you to view/download invoices and manage your billing information. Welcome to Dex : Support Services
Check Dex Access – If you have not yet registered, contact our Support Team by submitting a ticket or emailing customerservice@forte.net. Note: Dex invitations expire after 8 calendar days, so prompt action is needed.
Provide Your Bank with Forte’s Company IDs – If you have a debit block on your account, your bank must whitelist Company IDs 5330903620 and 2330903620 to allow automatic invoice payments.
Review the Merchant Toolkit – Training resources, invoice comparison guides, and additional Dex support materials are available in the Dex : Support Services
When will I receive my last invoice from iCG?
The final invoice from iCG will vary depending on your specific transition date. Please refer to the transition communications sent to your organization for the exact timing. After your transition is complete, CSG Forte will take over billing.
When will I receive my first invoice from CSG Forte?
Your first CSG Forte invoice will be sent on the 5th of the month following your transition date. Since transition dates may vary, please refer to the communications provided to confirm when your billing will move to CSG Forte.
How will payment for my invoice be collected?
Invoices are emailed on the 5th–6th of each month.
Payments are auto-debited from your billing bank account on file on the 10th of each month.
What if I have a debit block or the debit fails with an R29 return code?
An R29 indicates your bank has blocked the transaction. To resolve this, provide your bank with CSG Forte’s Company IDs: 5330903620 and 2330903620 to authorize debits.
Will the billing due dates or late payment policies change?
There are no late fees. However:
If a payment fails, the billing contact will receive an email with a link to resolve the issue.
A Funding Hold will be placed on the merchant account until payment is received.
The hold will be lifted once the account balance is satisfied.
Will CSG Forte have my existing billing information on file?
Yes. Your billing details will be securely transferred from iCG to CSG Forte.
Will the billing descriptor on my bank statement change?
Yes.
Current iCG Billing Descriptor:
ICHECKGATEWAYCOMNew CSG Forte Billing Descriptor:
Forte Payments
Please inform your finance team of this change.
Will invoice format and billing descriptions remain the same?
No. Forte invoices will be more detailed and consistent. Invoices will:
Be sent as PDF attachments via email
List each fee as a separate line item
Include a breakdown of the fee name, description, quantity, unit price, and total
Invoice Fees and Definitions : Support Services
Who should I contact for billing-related questions?
For any billing concerns, please contact the CSG Forte Support Team:
Will there be changes to payment methods or fees?
No. All accepted payment methods and applicable fees will remain the same under CSG Forte.
How do I update my billing information on file?
To change your bank account: Complete the Bank Change Request Form. Please indicate if the update applies to billing, settlement, or both accounts.
To change your billing contact or email: Submit a ticket or email customerservice@forte.net.
Will there be any disruption to my billing or payment cycle?
No service disruptions are expected. However, the billing cycle will slightly shift under CSG Forte:
Billing will now cover transactions from the 1st through the second-to-last day of the month.
Transactions processed on the last day of the month will appear in the next month’s invoice.
Will my historical invoices from iCG be available through Forte?
You can access historical iCG invoices through your current platform until March 31, 2026.
After that, request historical invoices by submitting a ticket or emailing customerservice@forte.net.
How can I access CSG Forte invoices in Dex?
Invoices are emailed to the billing contact on the 5th–6th of each month.
Merchants with the right permissions can also view, search, and download invoices directly in Dex.
Billing & Invoicing : Support Services