Maintenance
The following suggestions will help you protect your warranty coverage:
- Do not store the device in hot areas. High temperatures can shorten the life of electronic devices, damage batteries, and warp or melt certain plastics.
- Do not store the device in cold areas. When the device returns to its normal temperature, moisture can form inside the device and damage the circuits.
- Do not drop, knock, or shake the device. This can break internal circuit boards and fine mechanics.
Caution: Treat the V400c Plus terminals with care, they have no user-serviceable parts. |
These suggestions apply equally to your device, as well as any of its attachments or accessories.
If your device is not working properly, try reviewing Troubleshooting Section or contact CSG Forte Customer Support.
Cleaning
The following suggestions and cautions will help you keep your terminal clean.
- Cleaning the Terminal: To clean the device, use a clean cloth slightly dampened with water and a drop or two of mild soap.
- For stubborn stains, use alcohol or an alcohol-based cleaner.
- Cleaning the MSR: Dirt accumulation can lead to MSR reading problems unless you clean the magnetic stripe reader (MSR) on a regular basis (daily to once a week, depending on usage). Clean the MSR using commercially available card reader cleaning cards or using Verifone’s recommended MSR-cleaning card (PN 02746-02).
- Cleaning the SCR: Do not attempt to clean the smart card reader (SCR). Doing so may void any warranty. For smart card reader service, contact your Verifone distributor or service provider.
Note: If using a commercially available cleaning card use ONLY an approved MSR cleaning card made specifically for POS MSR Card reader terminals or Petroleum MSR card readers. |
Caution: Never use thinner, trichloroethylene, or ketone-based solvents. They can deteriorate plastic or rubber parts. Do not spray cleaners or other solutions directly onto the keypad or device display. |
Additional Safety Information
When using the device in areas with potential risk of explosion, such as petrol stations, follow the advice of all signs and instructions. If there has been a leak, do not use this device.
V400c Plus User Manual Desktop (adobe.com)
V400c Plus User Manual Mobile (adobe.com)