Support Services

March 2023 Partner Bulletin

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Risk & Compliance
  • Nacha Updates
  • Card Brand Updates
Spotlight on Dex
  • How would your rate Dex?
  • Recent Updates

Other Product Updates
  • 2023 Roadmap
  • V400C replacing VX520 terminals
  • VT Retirement
  • Now Available: Authenticate
  • How to share feedback
  • DevDocs Feedback
Nacha - Micro-Entry Account Validation Update
Phase 2 of Nacha's Standard practices and formatting of Micro Entries for account validation is effective March 17, 2023. This phase increases the risk management techniques required for originators using Micro-Entries as their commercially reasonable fraud detection system. Originators must ensure the micro-entry credit is greater than or equal to the debit. The account being validated must NOT net negative after the completion of a micro-entry. Additionally, the credit and debit for the micro-entry must be submitted simultaneously to be an approved Micro-Entry validation.
Nacha - Proof of Authorization
Before you debit your customer’s bank account through the ACH Network, you are required to obtain their authorization. Let’s learn exactly what an ACH authorization form is and what information should be included.
An ACH Proof Of Authorization (POA) is a legally required agreement between the payor and the payee that outlines the terms of the transaction. The Automated Clearing House (ACH) overseen by NACHA requires merchants to obtain proof of authorization when a transaction is done and kept for 2 years after the date of the last transaction.
Learn More
No Cardholder Authorization Dispute Update
Effective April 14, 2023, Mastercard will have revised standards for "no cardholder authorization" disputes. A merchant may provide authorization data from a previous transaction that the cardholder conducted at the merchant as compelling evidence of the cardholder's participation in the disputed transaction in order to challenge a dispute on a merchant initiated transaction (MIT) with reason code 4837. The authorization data must show that the previous transaction was fully authenticated or contained card validation code 2 (CVC 2) data that the issuer verified.
Disputes Rules Language Update
Effective April 15, 2023 Visa will update the language on 7 of their dispute conditions. To read up on these changes click here.
Delayed: Restrictions on Standing Instruction MITs
Visa has decided to delay the Restrictions on Standing Instruction MITs that they previously announced would go into place in October 2022. The restrictions will now be effective in February of 2024. To learn more about the delay of these restrictions, click here.
Share Your Dex Experience
Did you know you can provide feedback on your experiences with Dex right in the platform?
Simply expand the Resource Center icon at the bottom right and click on "Feedback.". 
Recent Dex Updates
As we add features and enhance our Dex platform, we are regularly communicating this information to active Dex users. Linked below are the most recent enhancement notices.

February 2023
December 2022
October 2022
July 2022
Interested in Sharing More About Your Dex Experience?
We are setting up sessions to collect customer feedback on the usability of Dex. Help us determine what new development makes the most sense for our customers!
Join a Session
V400C plus consoles will soon replace VX520 terminals
If your merchants are using a VX520 as their point of sale, they will need to replace this terminal with the V400C plus as soon as possible. VX520 support is currently being phased out by Verifone. The V400C plus offers features beyond those of the VX520, upgrading will improve the experience of the customer while also streamlining the process for merchants. To learn more about the V400C plus click here, orders can be placed at the link below.
Order Now
VT Retirement
We are retiring the use of Virtual Terminal and replacing it with a new system, Dex. Dex is so powerful that it fully replaces everything our existing Virtual Terminal does… and then some! As a result, we’ll be retiring VT in the coming months. While you and your merchants can still use both VT and Dex for a period of time, we encourage everyone to start using Dex as much as possible to get familiar with the program.

Not currently registered with Dex? Don't worry! We’ll send you an invite soon! 
Questions about Dex? We have you covered! Check out our FAQ's about Dex by clicking here. If you've already begun using Dex, we would love to know what you think!
Dex Feedback
Now Available: Authenticate
Transposed numbers and same names are just a few of the ways payments can fail to reach their intended recipient. Seamlessly match account owner parameters to decrease fraud and prevent transaction delays using Authenticate. Contact Customer Service to offer this feature to your merchants and help them start collecting payments with more confidence.
Read More

Your Feedback is Important to Us
At CSG Forte the pride ourselves on keeping the customer's opinion at the forfront when making business decisions. It is important to us that we are providing the products, solutions, and service our customers deserve. You can easily privide feedback anytime by emailing Our Voice of the Customer Team advocates for our customers any way they can. Check out this blog to learn more anout how your feedback is used here.

We Want to Improve Your Developer Experience!
If you have utilized our Developer Documentation we would love to know your thoughts on the ease of use, completeness, and any recommendations you may have to make them more useful to you. Help us improve DevDocs!

DevDocs Feedback
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