Support Services

Adding IP Restrictions - VT Users

Follow these steps to add IP restrictions to a Virtual Terminal User account.

*Please note: In order to add IP restrictions to the Hierarchy Admin account, please contact our Customer Support Team at 866-290-5400 Opt. 1

  • Login to The Virtual Terminal
  • Navigate to the User Options tab and click on "Search" to find the user to edit.

  • Click on "Edit" next to the user you would like to edit.

  • Under "Network Security", check the "IP Limited" box
  • Insert the IP address of the user in the "IP Low Range" and "IP High Range" boxes.
    • Or if the IP address is dynamic, then you would enter the low range and high range of the IP in those fields.

  • Once the IP address has been entered, go to the bottom of the screen and click "Update a User".

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