For each event not receiving email notifications, kindly advise:
· Should the customer receive an email notification? If
yes, the “Send To Customer” option must be checked and an email will be sent if
the customer entered a valid email address when completing the transaction.
VT system user(s) should receive an email notification?
VT users in the “Selected List” at the right will receive email notifications
for this event if a valid email address is configured for the user. Email
addresses for VT system users may be configured or updated from the following
o User Options menu > Preferences
o User Options menu > Search option > Edit function for system
· For system users and customers not receiving email notifications
for an event, it is plausible that the email notification sent by
PaymentsGateway was targeted by a junk or spam filter at the recipient’s end.
Adjusting email account preferences for these notifications to be allowed will
generally resolve the issue. The receiver may also contact their local email
server administrator for assistance.
· The system user or customer not receiving email notifications may
temporarily try specifying an email address offered by public providers such as
Hotmail, Gmail, yahoo, etc…. This troubleshooting tip will help the affected person determine
if the email notification was actually sent by PaymentsGateway.