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How to process batch files with GlobalScape (audience: Soft Pak merchants)

  1. Open a web browser (Chrome, Firefox, Safari, IE) and enter into the URL bar.
  2. In the "Username" field, enter a "u" followed by your Transmitter ID. If your Transmitter ID is 4 characters, please add a leading '0' (e.g. Transmitter ID 1234 will be entered as u01234).

  3. Enter the Transmitter ID password (same as Real Time Processing password) and click Login in. If you cannot locate the password, contact technical support at 866-290-5400 option 5.

  4. Click on the ul folder (red rectangle) to upload a file.

  5. Drag and drop the file from your computer to the area labeled Drop items here to upload.
  6. Or you can click on the upload icon, navigate to the file you want to upload and click Open.

  7. Once the file has been uploaded, it will need to be renamed so Forte can process the file.

  8. Click on the box to the left of the file name. A check will appear in the box.

  9. This will open new options where the upload file icon was located. Click on the pencil icon.

  10. You can now rename the file. The format is 'na3xxxxx.r01'. When the file has been renamed, press Enter.
    1. If your Transmitter ID is '12345', the file would be renamed to 'na312345.r01'.
    2. If you have a 4 digit Transmitter ID you must add a leading '0' to make it 5 digits (e.g. '1234' becomes '01234').
    3. If you upload more than one file, increment the 'r' number.
      1. na312345.r01 is the first file.
      2. na312345.r02 is the second file, etc.

  11. The file will be removed from view. We recommend a review of available reports for confirmation (e.g.: notification emails, online reports, etc). In the event the file was rejected, no transactions from the file will be processed. Forte technical support will be in contact with your organization to provide information as to the reason.

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