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Dex- How to Upload Dispute Documents for Review

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Here's an interactive tutorial

** Best experienced in Full Screen (click the icon in the top right corner before you begin) **


1. The first step is to open Dex. and click Disputes

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2. Search for the desired dispute by Customer Name or Dispute Number and/or use the available filters to narrow down the displayed list of disputes on the Disputes Datagrid.

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3. Click on the row on which the desired dispute displays.

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4. If not already selected, click the Items Needed Tab.

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5. Click Browse to upload documents. You will be able to search documents on your computer and upload from any folder or drive.

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6. Click the Visible to All drop down to select the privacy visibility option.

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7. Select the appropriate visibility access you want to provide.

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8. Click Upload

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9. Click the X in the Documents: Document Updated box to close the window.

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10. Click the drop down next to Actions.

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11. Click Submit for Review

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12. Click Confirm after reading the information provided. Please note that the verbiage will be dependent on the record type i.e., Inquiry, Chargeback, or 2nd Chargeback.

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13. Click Submit

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14. Once the dispute has been updated, click the X in the Disputes: Dispute updated box to close the window.

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