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Dex- How to Upload Dispute Documents for Review


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12 STEPS

 1  The first step is to open Dex. and click Disputes

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 2  Click Documents Needed

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 3  Click Browse to upload documents. You will be able to search documents on your computer and upload from any folder or drive. 

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 4  Click the Visible to All drop down to select the privacy visibility option. 

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 5  Select the appropriate visibility access you want to provide. 

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 6  Click Upload

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 7  Click the X in the Documents: Document Updated box to close the window. 

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 8  Click the drop down next to Actions. 

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 9  Click Submit for Review

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 10  Click Confirm after reading the information provided. Please note that the verbiage will be dependent on the record type i.e., Inquiry, Chargeback, or 2nd Chargeback. 

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 11  Click Submit

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 12  Once the dispute has been updated, click the X in the Disputes: Dispute updated box to close the window. 

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Here's an interactive tutorial for the visual learners

https://www.iorad.com/player/1639177/Dex--How-to-Upload-Dispute-Documents-for-Review

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