1 The first step is to open Dex. and click Disputes
2 Click Search by Dispute ID or Customer Name to enter specific Dispute information
3 Click the drop down to select a date range or you can select from a predetermined date range to the left of the calendar
4 You can click on Status to narrow down the search criteria
5 Click Location ID if you have multiple accounts with Dispute access and want to limit your search to a single location
6 Click Amount to enter the amount of the dispute being researched
7 Click More Filter for additional search criteria
8 Status will provide the current state of the dispute which will include Document needed, Accepted, Won, and Lost
Click the 3 vertical dots for the option to view the Original Transaction, Upload an Attachment, or Submit documentation for Review.
An instructional video is also available on how to upload an attachment.