1 The first step is to open Dex. and click Disputes
2 Click Search by Dispute ID or Customer Name to enter specific Dispute information
3 Click the drop down to select a date range or you can select from a predetermined date range to the left of the calendar
4 You can click on Status to narrow down the search criteria
5 Click Location ID if you have multiple accounts with Dispute access and want to limit your search to a single location
6 Click Amount to enter the amount of the dispute being researched
7 Click More Filter for additional search criteria
8 Status will provide the current state of the dispute which will include Document needed, Accepted, Won, and Lost
Click the 3 vertical dots for the option to view the Original Transaction, Upload an Attachment, or Submit documentation for Review.
An instructional video is also available on how to upload an attachment.
Here's an interactive tutorial for the visual learners