Dex- Dispute module

9 STEPS

1 The first step is to open Dex. and click Disputes

2 Click Search by Dispute ID or Customer Name to enter specific Dispute information 

3 Click the drop down to select a date range or you can select from a predetermined date range to the left of the calendar

4 You can click on Status to narrow down the search criteria

5 Click Location ID if you have multiple accounts with Dispute access and want to limit your search to a single location

6 Click Amount to enter the amount of the dispute being researched

7 Click More Filter for additional search criteria

8 Status will provide the current state of the dispute which will include Document needed, Accepted, Won, and Lost

9 Click the 3 vertical dots for the option to view the Original Transaction, Upload an Attachment, or Submit documentation for Review. 

An instructional video is also available on how to upload an attachment.