Support Services

Q: One of my transactions shows an “R” code on it, what does this mean?

A: Forte uses NACHA specification return codes that indicate whether the consumer portion of the payment has been returned or rejected. Some common returns are a closed bank account, an invalid bank account, insufficient funds, or a dispute. If a payment is unsuccessful, CSG Forte usually receives the return message from the ACH network within 2 to 4 business days of payment submission. For more information on return codes, please refer to the latest NACHA guide which can be found at (subscription required).

Transaction Return codes can be found here: 

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