The following article outlines the process for replacing a V400c terminal for the State of Rhode Island DMV and AAA.
*The State of Rhode Island DMV and AAA receive free V400c terminals as well as free replacements(It does not matter if the equipment is still under warranty).
*All State of Rhode Island terminals are configured with a static IP and a specific supervisor password(8636805).
*When ordering a replacement terminal for any State of Rhode Island DMV or AAA location, please reference the following spreadsheet for the static IP information for that specific terminal: Copy of CC Update Tracking-2023_NEW.xlsx
*You will need to replace the serial number of the old/defective terminal, with the serial number of the new/replacement terminal on the spreadsheet.
*You will also need to provide the Customer Delivery team with the static IP information for the replacement terminal(when assigning the ticket back to Customer Delivery). Here is an example:
