Dear Valued Merchant,
At CSG Forte we are constantly looking for new ways to improve your experience and, therefore, we are so excited to introduce you to Ella Bot – our virtual agent! Ella Bot is a chatbot that uses AI (Artificial Intelligence) to learn from each interaction which helps to improve her accuracy and response time. We know that your time is valuable, which is why we've invested in this new technology to help you get the answers you need as quickly and easily as possible.
Please note that Ella Bot does not replace the need for our experienced agents, but simply expedites more routine customer inquiries. You can locate Ella Bot in our Freshdesk Support Portal or on CSG Forte’s website. | 
