Support Services

July 2023 Ella Bot - Go Live

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Dear Valued Merchant,

At CSG Forte we are constantly looking for new ways to improve your experience and, therefore, we are so excited to introduce you to Ella Bot – our virtual agent! Ella Bot is a chatbot that uses AI (Artificial Intelligence) to learn from each interaction which helps to improve her accuracy and response time. We know that your time is valuable, which is why we've invested in this new technology to help you get the answers you need as quickly and easily as possible.

Please note that Ella Bot does not replace the need for our experienced agents, but simply expedites more routine customer inquiries. You can locate Ella Bot in our Freshdesk Support Portal or on CSG Forte’s website

We also want to take this opportunity to express our gratitude for your continued loyalty to our company. We appreciate your business and look forward to continuing to serve you with the highest level of care and attention.

If you have any questions or concerns about the new chatbot, please don't hesitate to reach out to our Support Team by submitting a support ticket here, or calling 866-290-5400 Option 1. We are always here to help and are committed to ensuring that you have the best possible experience with our products and services.

Thank you again for choosing our company, and we look forward to serving you with our new chatbot.

Thank you,

CSG Forte 
© 2023 CSG Forte Payments, Inc. All rights reserved.

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