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V400C Plus Product Guide

TABLE OF CONTENTS

Overview

The V400C Plus is a powerful, advanced countertop touchscreen device. It combines the most advanced features, functionality, and performance into an efficient, high-end solution. It has the ability to work as a standalone terminal or to be connected to a POS application over USB (hybrid mode).

The V400C supports eChecks with an integrated eCheck reader and can accept credit cards via the following methods:

  • EMV Chip (for Worldpay merchants only)
  • Swipe
  • Keyed Entry
  • NFC/CTLS (Contactless)

For more information, see the V400C Plus Data Sheet or the Set Up a V400C Plus on DevDocs.

Getting Started

Before you can start testing with the V400C Plus, ensure you've completed the following steps:

  1. You have set up your Sandbox or a Production Merchant Account with Forte. To set up an account, complete the following steps:
    • For a Sandbox Account, go to the Forte Test Account Setup page to sign up.
    • For a Production account, contact Forte's Sales Team at sales@forte.net
  2. You have your device. Use Forte's Equipment page to purchase devices compatible with the Forte platform
  3. You have all cables and accessories needed to connect the device and test its functionality. All accessories except for the Ethernet cable should be ordered from Forte's Equipmentpage. These cables and accessories include the following:
    • Power Cord (Included with the Device)
    • Ethernet Cable
    • V400C Plus Cable and Connector Details
    • Receipt Paper

Use Cases

  • Use the V400C Plus to process swiped, dipped, or manually entered transactions as a standalone terminal.
  • Have your own point-of-sale system? Quickly integrate with the V400C Plus to process swiped, dipped, or manually entered transactions in hybrid mode.  
  • The V400C can process swiped, dipped, or manually entered transactions with web-based applications (e.g., Forte Checkout and Secure Web Pay Checkout) on a merchant's point-of-sale system. Print receipts directly from the terminal or a compatible STAR printer (SWP integration only).
  • Use an eCheck Reader (MIRSafe Check Reader in standalone or hybrid mode) with the V400C to process EFT transactions quickly and securely.
  • Integrate the V400C Plus to a .NET Windows-native application to print customized receipts to fit specific branding needs.
  • Use the V400C Plus to support verify only transactions using Forte Verify (only available for standalone mode).

Dataflow Diagrams

Standalone Mode

Devices in standalone mode only accept inputs that are swiped, dipped, or manually entered on the device.

The V400C Plus in standalone mode processes transactions via the following steps: 

  1. The customer dips, swipes, or enters his/her credit card details on the V400C Plus. The terminal correctly formats and encrypts the authorization request. 
  2. After encryption, the device sends the authorization request to Forte. 
  3. Forte then forwards the message and authorization request to the merchant's credit card processor. 
  4. After consuming the request, the processor returns a response message to Forte. 
  5. Forte encrypts and persists the response and then forwards the message back to the terminal.
  6. If the transaction is successful, the V400C Plus prints the receipt and lets the user know if the transaction was approved or declined. 

Semi-Hybrid Mode

Devices in semi-hybrid mode wait for a transaction to be initiated by a web-based point-of-sale application, such as Forte Checkout or Secure Web Pay Checkout.

The V400C Plus in semi-hybrid mode processes transactions via the following steps: 

  1. The customer enters the transaction information in a web-based application (e.g. Forte Checkout or Secure Web Pay Checkout) of the point-of-sale (POS) system.
  2. Using the web version of Device Handler, the POS system transfers the information to the V400C Plus, which displays the amount of the transaction from the POS and prompts the customer to present his/her card. The customer then dips, swipes, or manually enters the card details on the V400C Plus.
  3. The V400C Plus correctly formats and encrypts the authorization request, and then sends the transaction message to Forte.
  4. Forte then forwards the message and authorization request to the merchant's credit card processor. 
  5. After consuming the request, the processor returns a response message to the Forte. 
  6. Forte encrypts and persists the response and then forwards the message back to the terminal.
  7. If the transaction is successful, V400C Plus prints the receipt and sends the response to the POS system, using Web Device Handler. 
  8. A message displays in the browser of the POS system indicating whether the transaction was approved or declined.  

Native-Hybrid Mode

  1. The user enters the transaction information in their POS system
    • For native applications that are written in .NET for Windows, you can use Forte's Desktop Device Handler
    • You can also use a custom (your own) version of Device Handler
    • Web-based POS applications
  2. The POS system transfers the information to the V400C Plus, which displays the amount sent from the POS and prompts the customer to present his/her card. The customer then dips, swipes, or manually enters the card details on the V400C Plus.
  3. After card presentment, the V400C Plus sends the transaction message to Forte.
  4. Forte reaches out to the Merchant's Credit Card Processor.
  5. The Credit Card Processor responds to Forte with an authorization response. 
  6. Forte relays the response to the V400C Plus terminal. 
  7. If the transaction is successful, V400C Plus prints the receipt and sends the response to the POS system, using the Desktop Device Handler.
  8. The POS system lets the user know if the transaction was approved or declined.

Forte-Compatible Products

  • Forte Checkout (FCO)
  • Secure Web Pay (SWP)

Integration

For integration details see Set Up a V400C Plus on DevDocs.

Supported Features

The V400C Plus has the following capabilities. 

Card Processing Features

  • Quick Chip
  • Swipe only for Gateway Merchants
  • EMV, NFC/CTLS, Magstripe, CNP (Manual entry)
  • Supported Mobile Wallets:
    • Apple Pay
    • Samsung Pay
    • Google Pay
  • Supported Cards:
    •  Visa
    • Mastercard
    • Amex
    • Discover
  • Supported Procurement Cards:
    • Visa
    • Mastercard
    • Amex

Device Features

  • Ethernet and WiFi Connectivity
  • NFC/CTLS | MSR | EMV
  • 3.5" Color LCD Touchscreen
  • Built-In Receipt Printer
  • Customer Copy and Merchant Copy Receipts
  • Verification services (Support for Forte Verify Only in Standalone Mode)
  • Supported Transaction Types: 
    • Sale
    • Void
    • Force
    • Refund (Disabled)

Other Features

  • Convenience Fee Model (Only in web-based applications like Forte Checkout and Secure Web Pay Checkout)
  • Split-Charge Support (Not for Wallets)
  • Invoice Number Prompting
  • Visa Tax Program Support
  • Fallback Swipe Support
  • Device Handler for Native Application Integration
  • Secure Web Pay supports Future + STAR Printers
  • CVV Support
  • AVS Check
  • Demo Mode, and Sandbox Support
  • Configure up to 10 Merchant IDs 

Security and Compliance

  • PCI PTS 5.X Approved - The Payment Card Industry PIN Transaction Security (PCI PTS) are technical and operational standards that are set to protect cardholder data. The standards apply to all organizations that store, process, or transmit cardholder data. 
  • AES DUKPT - A Derived Unique Key Per Transaction (DUKPT) allows financial institutions to use the Advanced Encryption Standard (AES) algorithm in a secure and interoperable way to provide confidentiality through encryption of PINs and cardholder data, and transaction authentication.
  • SRED - Secure Reading and Exchange of Data module ensures that cardholder account data is protected at the point of acceptance, which will assist in meeting the required security considerations of the wider point-to-point security process.
  • E2EE - End-to-end encryption (E2EE) is a method of secure communication that prevents third-parties from accessing data while it's transferred from one end system or device to another. In E2EE, the data is encrypted on the sender's system or device and only the recipient would be able to decrypt it.

Internet Setup on the V400C Plus

For more information on setting up V400C Plus on an ethernet or Wifi connection, see Set up a V400C Plus on DevDocs.

Ordering the Device (Merchants)

  1. Merchants can order the device from http://equipment.forte.net/. The V400C Plus can be found under the Equipment > EMV Terminals. If needed, merchants can choose to buy accessories (e.g., cables, receipt paper, etc.) with the terminal or just the terminal.
  2. Once the merchant decides on the number of terminals and any cables needed, add the products to the cart. 
  3. To know the shipping options and rate before moving on to checkout, use the (optional) Calculate Shipping Form.
  4. Merchants are required to enter the following information to place an order:
    • Billing Information
      • First Name
      • Last Name
      • Merchant Name, Address, City, Country, State, and Zip Code
      • Phone Number and Email Address
    • Shipping Information
      • Merchants can choose to ship to the billing address or add a different/new address
      • Merchants can also choose to select a different shipping option.
    • Payment Information
      • Merchants can pay using a credit card or can choose to be invoiced.
      • Merchants are also required to enter the following Merchant Details:
        • Merchant ID for billing and account tracking
        • A list of Merchant IDs that should be configured on the terminal.
    • Order Comments (optional): Merchants can add any special instructions to the order.

Contacts

For help with your V400C Plus, contact Forte Technical Support at integration@forte.net.

FAQS

Q: What Forte products will support the V400C Plus?

A: Initially, Forte Checkout and Secure Web will support the device. In future launches, Dex and BillPay will support the V400C Plus.

Q: Does Forte support Sandbox at launch?

A: Yes and merchants can also use a dedicated Sandbox environment.

Q: Does the V400C Plus support EMV transactions?

A: The V400C Plus supports EMV transactions for Worldpay (Vantiv) merchants and, in the near future, Wells Fargo merchants.

Q: What payment options are available to merchants not processing on Worldpay (Vantiv)?

A: Keyed and swiped transactions are supported by non-Worldpay processors. The terminal may be set to swipe only for processor others Worldpay (Vantiv).

Q: Which mobile wallets does the V400C Plus support?

A: Apple Pay and Google Pay.

Q: Does the V400C Plus support Visa Debit and Procurement payment options on Forte Checkout?

A: Yes, both options are available.  Whenever Forte Checkout is set up to process through the V400C Plus for a convenience fee merchant, the "This is a Procurement Card" check box will be there. The "This is a VISA Debit card" check box will only be displayed for convenience fee merchants that participate in the Visa Tax program.

Q: How many Merchant IDs (MIDs)/Location IDs can be loaded onto the V400C Plus?

A: The V400C Plus supports up to 10 MIDs/Location IDs.

Q: What credit card methods does the V400C Plus support?

A: EMV chip (Vantiv merchants only), Swipe, Keyed, and Contactless transaction are all supported.

Q: What cards can I use with the V400C Plus?

A: The V400C Plus supports Visa, Mastercard, American Express, and Discover.

Q: Which procurement cards can I use with the V400C Plus:

A: The V400C Plus supports Visa, Mastercard, and American Express procurement cards.

Q: How can I identify a transaction that originated from a V400C Plus?

A: The terminal passes a Source field that indicates if the transaction originated on a V400C Plus. A separate "Active Terminal Report" will be created for V400C Plus devices.

Q: What transaction reports will be available at launch?

A: Dex and VT will provide the same transaction report being used to support VX520 devices.

Q: Will voids be supported by the V400C Plus?

A: Yes, the V400C Plus can process void transactions.

Q: Will the V400C Plus support split-charge transactions?

A: Split-charge transactions will not be supported for wallets.
Q: Is there an additional charge for E2EE transactions or is it built into the pricing?

Yes, there is an additional charge for E2EE transactions. Get in touch with the Forte Sales Team for more information.

Q: What are the equipment costs for the V400C Plus?

A: The standard price for the device is $299. The device with cable is $323.95. Refer to Forte's Equipment page for more pricing information.

Q: Can I use the VX520 cable/adapter with the V400C Plus?

A: No, the V400C requires a different adapter, but uses the same cable as the VX520 device. The adapter for the V400C Plus is an RS-232 male-to-Mini-USB female adapter. 

Q: How do I change the receipt information on a V400C Plus?

Reach out to Forte's Customer Support Team at 866-290-5400.

Q: How can I identify a transaction that originated from a V400C Plus?

The terminal passes a Source field that tells us if the transaction originated on a V400C Plus.

Q: What type of receipt paper does the V400C Plus use?

A: The thermal paper for V400c is the same size as the VX520: 2.25in width x 85ft length.

Q: How do I change the receipt information?

A: Contact Forte Customer Support at 866.290.5400.

Q: When is the convenience fee displayed?

A: The convenience fee is displayed on the POS application before selecting the Read Card option.

Q: How do we ensure a Visa Debit card is charged the correct fee?

A: If the user does not select the Visa Debit card option, the payment will be declined. The VX520 functions in the same manner.

Q: Does the V400C support Wi-Fi connectivity? 

A: Yes, and connecting via Wi-Fi does not require the adapter/cable.

Q: How many customized fields are available?  
A: 2

Q: What processors support the V400C Plus?

World Pay (Vantiv) is now supported. First Data (Wells Fargo) will be supported in the future.

Q: Does the V400C Plus support AVS checks?

A: Yes AVS are supported by the V400C Plus.

Q: Does the deposit section on the device report only include the principal amount?

A: TBD

Q: How can I find the terminal's configuration?

TBD

Q: What should I do if the Read Card button doesn't work?

TBD


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