Guide for Updating Your Email Address on File

To update the email address we have on file, an authorized contact must follow the steps below:

1. Submit a Request:

   • Use the Formstack Link: Email Address Change Request, or
   • Send an email from the authorized email address currently on file to [email protected] if you're using the attached PDF form.

2. Who Can Make the Request?
   Authorized contacts include:

   • The signer of the account
   • Controller
   • Primary contact

3. Required Information:

   • Include the Merchant ID (MID) the changes apply to.
   • Specify which email address needs to be changed or replaced.
   • Provide the new email address to be updated.

4. If You No Longer Have Access to the Current Authorized Email:
   You must complete the Email Address Change Request Form if you're unable to access the email currently on file.

Important Notes:

• If you still have access to the email on file, simply email us the request—there's no need to complete the form.
• Email addresses cannot be updated via phone.
• To prevent fraud, extra security steps will be followed when processing email address change requests.