Support Services

General FAQs


Q: Can we settle a transaction for a different amount than what was authorized?

A: Currently Forte does not support adjustment of authorizations.  It is possible to void the authorization then originate a new transaction for the final amount.


Q: What type of merchants can I bring to Forte?

A: Forte does have a prohibited list of merchants that we cannot work with.  This list is included within the Underwriting Guidelines 


Q: Can we open one merchant account with Forte and use it to process transactions on behalf other organizations?

A: If any entity takes responsibility for funds in the process of directing them from cardholders to merchants of a different legal entity, they are classified as a Payment Service Provider.  As such they would be responsible to the PSP rules and regulations.  Including, but not limited to, sponsorship form an acquirer.  Forte will consider assisting experienced, top tier, PSPs to gain sponsorship for additional fees.

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