Support Services

June 2023 New Dex Features

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Great news! Dex is improving to give you the best experience. Now you can enjoy these new features:

Schedules: View Upcoming Schedules and Additional Fields in Schedules download
You can now add custom info in Order ID and Wallet ID to scheduled transactions. This will be visible in the future transaction download for easy reporting and tracking.
Please click on the link below to watch how to use this new feature
Summary in Transaction Download
Want to quickly grasp the transaction data? Include summary info along with the detailed transaction when you download transaction data from Dex. The summary tab summarizes the data in the file in an easy-to-read format and eliminates the user having to manually summarize the data in the file.

Please click on the link below to watch how to use this new feature
Wallet Payments in Dex
Dex now supports Wallet Payments. Users can easily find a payment made by using the new filter, ‘Wallets’ in the Transaction Datagrid. This new feature allows users to quickly filter Apple Pay and Google Pay transactions.
We encourage you to access your Dex account and start enjoying the new features and other improvements we have made such as:
  • New fields in Transaction Receipts
  • Maximum allowed templates enhancements in Transaction Download
  • Response type in Transaction Details
  • Reminder email for disputes in status “Documents Needed”
If you have any questions regarding this update, please reach out to our Customer Support Team by submitting a ticket here or calling 866-290-5400 (Option 1).

We value your feedback! Please feel free to contact us at to provide additional insights about the new Dex features.

Thank you,

CSG Forte
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© 2023 CSG Forte Payments, Inc. All rights reserved.

Our mailing address is:
CSG Forte Payments
2121 Providence Dr
Suite 151
Fort Worth, TX 76106-2578

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