Action Required: Please complete action by 5/2/2022 to avoid a service disruption
Dear Valued Merchant,
CSG Forte is committed to providing the highest levels of service and support to our customers. As a part of our compliance commitment, we are working alongside First Data to retire our existing Nashville DL Host gateway integration. As a result of this retirement, we will be migrating your merchants account using this platform to the First Data ISO8583 (Nashville ISO) integration.
What is changing?
CSG Forte is upgrading from the First Data Nashville DL Host integration to the Nashville ISO8583 integration. A new Terminal ID (TID) is required for the new integration to properly transmit your transactions. These credential changes will be initiated by your immediate channel provider, and you will need to send these credentials to CSG Forte to have your account migrated. Please do not make any changes or deactivate the existing TID until we provide further instructions. New TIDs should be sent to customerservice@forte.net.
Why is this changing?
The First Data Nashville DL Host integration is a legacy solution, we are making this change to keep in alignment with our compliance and security standards.
What action must I take?
First Data is unable to request a new TID on your behalf, therefore we request that you reach out to your immediate channel contact to request a new VAR Sheet for ISO8583. Once you have received this VAR Sheet it is imperative that you send it to customerservice@forte.net as soon as possible. To avoid any processing interruptions we request that you complete this action by close of business on MAY 2, 2022.
| CSG Forte MID(s) | First Data MID(s) | Current TID(s) | | << Test MID List >> | << Test Fiserv MID >> | << Test Current TID >> |
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