Support Services

Partner Support – Commissions Training

How to Guide for Reviewing Commissions/Negative Commissions

Access the Commission Folder

  • Must be on VPN 


Graphical user interface, text, application

Description automatically generated


  • Go into the K: Drive 


  • ISO Support


  • Accounting Commissions (Contains All Conv Fee Reports)


  • Commissions Folder


  • Select Requested Year of Commissions History
    1. Note:  If the partner needed the entire year, you would need to select each folder and search for their ISO ID and compile it in an email.
  • Open the Desired Commission Folder (Ex: 2020)


  • Select the Excel File compiled by Accounting



  1. Broken Down by Month (Ex.: 1.20 = January, 2.20 = February, etc.)

  • Rolls Forward Each Month


  1. Broken Down by ACH, RCK, EXS, Conv Fee, Canadian CC, and Adjustments

  • This is password protected so you can’t edit!


  • Commission File is Uploaded and Compiled in Spreadsheet


Graphical user interface, application, table, Excel

Description automatically generated


To Locate Requested Commission Payment 

(Ticket 682034 -

  1. CTRL F will open box that allows you to search for specified information


Graphical user interface, text, application

Description automatically generated

  1. Search within Sheet for the ISO ID you want.


  1. Select Find Next (this will show each instance of the ISO ID)
    • If you are looking for 2 ISO IDs you can link info for both if needed
    • If you need multiple reports, access each folder, and search ISO ID


  • All Manual Reports accessed under “Manual Reports” and are compiled by Accounting


  • Final Auto Commissions Report is Generated Automatically


Description automatically generated


  1. You can review how this is delivered in WTs under the “General” Tab, and you can see how they receive reports (Example: Email = emailed to them)

Graphical user interface, text, application, email

Description automatically generated


  • When reviewing the file, you can click “Enable Editing” and the total will populate on the top, center portion of the screen.

  • Once you open the report you will see the Grand Total:

  • Either copy and paste a screenshot or the actual data in the ticket and send to merchant


Description automatically generated

  • Send information via FD ticket to the ISO and mark as “RESOLVED”

To Locate Negative Commissions Balance 

(Ticket 633688 - )

  1. Follow above steps and once you get to the correct month, select “Enable Editing” 
    • Review Amount Balance
    • Review Line Items
    • Locate Negative Amount
      • Make adjustment for payout due to $24.95 fee not charged

  • Notify ISO that amount was mistakenly charged to ISO instead of Merchant
    1. Refund as a “One-Time Adjustment

Graphical user interface, application, table

Description automatically generated

  • Send information vid FD ticket to the ISO and mark as “Resolved”

Did you find it helpful? Yes No

Send feedback
Sorry we couldn't be helpful. Help us improve this article with your feedback.