Support Services

Forte Checkout FAQ

The Forte Checkout button does nothing when clicked or is not styled correctly. What is causing this? 

This can occur if the client blocks the following URL: To ensure you've included this URL in your code, open the network console from the browser to verify the javascript loads correctly and check to see if you've included the following lines in the <head> section of the html page.

For Forte Checkout v1:

<script type="text/javascript" src=""></script>

For Forte Checkout v2:

<script type="text/javascript" src=""></script>

I get an error message when I try to use Checkout with Internet Explorer 10. What's going on?

This can occur when you attempt to access Forte Checkout while in Compatibility View for IE10. To turn off Compatibility View, complete the following steps:

  1. Access the Compatibility View Settings window from the Tools menu in Internet Explorer.
  2. Remove your local host from the list of websites added to Compatibility View (if listed).
  3. Uncheck the box Display intranet sites in Compatibility View (if checked).
  4. Click Close.

Is there a way I can validate email and phone inputs before the customer submits his/her data?

Yes, but this depends on the technology with which you will be using Forte Checkout. Forte recommends either a jquery validation plugin or an angular custom directive to validate data in your payment form.

Does Forte Checkout support Canadian echeck transaction processing?

Yes. Forte Checkout supports both US and Canadian transaction processing. However, Canadian merchants must be set up with a Canadian Processor. Contact Customer Service for more information. Additionally, when configured with Canadian ACH, a routing number can be entered as eight digits as it appears on the financial institution's Magnetic Ink Character Recognition (MICR) code. Forte Checkout displays the right financial institution based on the entry. Three-digit of the code represent the financial institution and five-digit on the code identify the branch of the institution.

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