Support Services

DEX FAQ 2020 Price Confirmation

Q: How to request Dex invite 

A: Authorized contacts can send an email to to request Dex access. Please provide all applicable Organization or Merchant IDs that the merchant has the authorization to access, along with the email address the invite should be sent to. Dex Invites expire after seven (7) days, merchants will need to contact our Support team to re-invite should their invite expire. 


Q: How to Register for Dex

A: When the invite is received, accept the invitation and proceed with registration, password creation, and terms agreement. When complete you will need to continue through the prompted verification process. Click here for full instructions.


Q: How to reactivate suspended Dex accounts

A: If you previously registered for a Dex account, but have not accessed it in 90 days you will need to email with your account information which includes either your merchant account ID or organization ID. Once received, our support team will review and provide guidance on how to reactivate your account.

Q: How to locate the billing section in Dex

A: Merchants who have full access to Dex view will be different from disputes only, but the steps to access billing is the same. Please click here for a brief tutorial.

Q. Can I receive training on Dex?

A. Yes, you can register for one of our weekly Dex training webinars here

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