Support Services

Unchanged balance

Thank you for your inquiry. I am unsure if you're referring to the customer's account or your account but the customer's account will update when the transaction has processed and the financial institution deduct the funds from the available balance. If it is an ACH transaction, it can take up to 5 business days for the bank to return information regarding the transaction which will impact when you receive the funds as well. If a credit card transaction, it can take 24-48 hours for the transaction to process. If you would like more information regarding your transaction, you can contact our Customer Support team at 1-866-290-5400 option 1.

Did you find it helpful? Yes No

Send feedback
Sorry we couldn't be helpful. Help us improve this article with your feedback.