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Discover changes to timing for initiation of re-presentment requests and initiation of dispute arbitration

Effective with Fall 2019 release, Discover will make changes to the following dispute related time frames:


  • Discover will reduce the time frame to initiate a re-presentment request for first chargebacks from 45 calendar days to 30 calendar days after the chargeback central processing date (Ticket Retrieval Request or Chargeback).
  • Discover will reduce the time frame to initiate a dispute arbitration request from 30 calendar days to 10 calendar days.  This will be effective for disputes with an initial dispute notice issue date (Ticket Retrieval Request or Chargeback) on or after October 18, 2019.
    • Issuers  will have 10 calendar days from the notice date of a pre-arbitration inquiry decision to request dispute arbitration
    • Acquirers will have 10 calendar days from the date the pre-arbitration inquiry decision is reported, to request dispute arbitration


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