Support Services

Merchant FAQ - Migration to the New Forte Platform

The new Forte platform offers several enhancements that will simplify your payment solution. Please review the following FAQ for additional information regarding your merchant account changes.


                                                             FAQ 

 

Q: Will the terms of my current agreement change? 
A: Yes. Conversion of your payment processing account to the new Forte platform requires certain amendments to your Terms of Service. With this change, you will be entering a tri-party agreement with Wells Fargo Bank, N.A. and CSG Forte Payments, Inc.  

Please carefully review the updated Terms and Conditions of your Merchant Services Agreement and Bank Disclosure form here.

Per the terms of your service agreement, continued use of the services after the expiration of the applicable notice time period shall indicate your acceptance of these revised terms. 


Q: Will I be able to rely on the same reporting and funding time frame for my deposits? 
 A: Yes. Your reporting and funding schedule will not change. Forte will continue to fund your account.  


Q: Will my transactions look the same in the Virtual Terminal “Search” or the Dex? 
 A: All transaction characteristics will remain the same.


Q: How will my chargebacks be handled? 
 A: Forte will continue to manage the chargeback process. You will be contacted by our Risk team in the event that you have a chargeback and need to take action.  


Q: Will my pricing change? 
 A: Your current pricing will not change as part of this transition. 


Q: Will I receive more than one bill? 
A: No. Forte will continue to handle all billing. You will receive one invoice for all your processing activity with Forte.





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