Support Services

I want to go to a less day hold on my account so that I can get my funds faster. Can I do that?

You can go to a less day hold; however, any merchant who wants a less day hold on his/her merchant account is required to send in the following documentation:

  • Most recent two years of audited financials or un-audited financials accompanied with corresponding business tax returns
  • Most recent bank statement
  • A signed request from an authorized signer on the merchant account stating the desired hold time with a detailed explanation and the name of the Customer Service Representative you spoke to regarding the request.

Also, you may be required to provide an up-front or fixed reserve amount and/or you may be required to consent to a per-transaction price increase.

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