Support Services

How do I reverse a transaction in Virtual Terminal?

Merchants who want to quickly and efficiently reverse transactions can do so using the Virtual Terminal's Reverse button. To do so, complete the following steps:

  1. From the Virtual Terminal home screen, click . The Search Transaction screen displays.
  2. Enter search criteria including reported transaction types (i.e., credit card, echeck, unsettled), date range, and transaction information and click . The search results display.
  3. Scroll through the search results and click on the transaction you want to reverse. The Transaction Detail screen for that transaction displays.
  4. Click . A browser message displays asking you to confirm the reversal.
  5. Click OK to confirm the reversal.                    


Did you find it helpful? Yes No

Send feedback
Sorry we couldn't be helpful. Help us improve this article with your feedback.