Merchants who want to quickly and efficiently reverse transactions can do so using the Virtual Terminal's Reverse button. To do so, complete the following steps:
- From the Virtual Terminal home screen, click . The Search Transaction screen displays.
- Enter search criteria including reported transaction types (i.e., credit card, echeck, unsettled), date range, and transaction information and click . The search results display.
- Scroll through the search results and click on the transaction you want to reverse. The Transaction Detail screen for that transaction displays.
- Click . A browser message displays asking you to confirm the reversal.
- Click OK to confirm the reversal.