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How do I reverse a transaction in Virtual Terminal?

Merchants who want to quickly and efficiently reverse transactions can do so using the Virtual Terminal's Reverse button. To do so, complete the following steps:

  1. From the Virtual Terminal home screen, click . The Search Transaction screen displays.
  2. Enter search criteria including reported transaction types (i.e., credit card, echeck, unsettled), date range, and transaction information and click . The search results display.
  3. Scroll through the search results and click on the transaction you want to reverse. The Transaction Detail screen for that transaction displays.
  4. Click . A browser message displays asking you to confirm the reversal.
  5. Click OK to confirm the reversal.                    

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