Support Services

Equipment Return Policy

Dept. Process Owner:  ImplementationCreated Date: 06/23/18
CSA: Mandy CarpenterVersion #: 1.3
Approved By: Ana NobleLast Updated: 10/05/22


Forte will provide the merchant full credit for a device that they purchased if they return the device and power cord to us within 60 days of the date of purchase and the device is in full working condition. The device would be required to be delivered to us in the same box that we shipped the device in and would need to include the power cord.

Merchants will be responsible for shipping the device back to Forte at their own cost.

Upon receipt of the device Forte will ensure that the device and power cord are in full working condition. If the device meets our return requirements, Forte will issue a refund in the same form by which the payment was received (i.e. via ACH, check or a credit will be processed on the same credit card that was charged initially) within 45 days of receiving the equipment minus a $25 restocking fee.

If the device is found to be faulty upon return and does not meet our requirements, Forte will not issue a credit to the merchant for the equipment.

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