Support Services

FTP Bill Pay File Upload Instructions

Step 1 - Go to the FTP server website and log in  

Use the following credentials to log in:

User ID: 


Step 2 – Upload the file to the FTP server by clicking on the arrow pointing up button to find the file in your computer. Once the file is found, click open.

NOTE: Be aware of the size of your upload file. Files larger than 1GB (e.g., containing millions of bill entries) can slow down or lock up the Forte Secure FTP Web Interface. Forte recommends merchants send files that contain no more than 500,000 items at a time.

If the file was uploaded successfully, it will be displayed as shown below:

Step 3 – Select the file by checking the box next to it and click on the pencil icon that appears once the box is checked.

Step 4 – The final step for the file to upload is to change the name of the file so it can be uploaded to the Bill Pay It system. Please rename the file to: 



Once the file is renamed, click OK

The last step will upload the file to the Bill Pay It application. As soon as the file is uploaded, you will receive notification from our server via email. If the upload is successful, this is what the email will look like:

-----Original Message-----
From: <>
Sent: Monday, March 2, 2020 8:58 AM
 To: Implementation <

Subject: BillPay File Received and Processed


This email serves as confirmation that a BillPay File was received and processed successfully, as summarized below:


Location ID:       225676

Received On:       March 02, 2020 at 06:58AM

File Name:        testbstd245408.b01


Updated records:   25

Valued at:        $9,780.20


Thank you,

Forte Payment Systems



If the information in this e-mail is incorrect, please   contact customer service immediately at: (888) 235-4635   Option #2 or e-mail them at:

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