Support Services

TLS Retirement Reminder: Revised Live Testing Window Date March 7, 2018




Forte Payment Systems

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{ Forte }

Update: Live Production Testing Date Has Changed to Wednesday, March 7, 2018

Please note: If you are not responsible for making these updates in your organization, please forward this email to the applicable person or department.

We have updated our live test window from tomorrow February 21st to March 7th. On this date we will temporarily turn off support for TLS 1.0 & 1.1 during our live test window from 10:00 AM - 2:00 PM CST. During this period we will only provide support for the TLS 1.2 protocol, so if you have not made the necessary changes to support the updated protocol you may experience processing disruption.

We will not be able to reduce the testing window once it goes live, so we recommend you test your system in Sandbox prior to our live testing date if you are unsure if you can support TLS 1.2 protocol. This testing window will impact all production environments. Please note that the FTP testing site is no longer available as of Friday, February 9th.

A few time-sensitive reminders:
  • Live Production Test date will occur on Wednesday, March 7, 2018 from 10:00 AM - 2:00 PM CST
  • TLS 1.0 & 1.1 Retirement date is on April 3, 2018
  • If you completed your sandbox testing (non-FTP) between November 19th - 28th, it will be necessary for you to retest prior to our retirement date
  • If you currently use Transporter or Direct Billing we highly recommend you use an alternative method to prevent service disruption.

If you have questions about the details in this notice, feel free to contact our Integration Department at integration@forte.net or 866-290-5400, Option 5. You can also review our FAQ and PCI reference document for more details. We have posted the document to our support forum, which you can access by clicking here. Any relevant updates made to testing environments, timelines or any additional TLS-related details will be posted there. It is imperative you review these details to determine what will be applicable for your business environment.

Thank you,

Forte Payment Systems




 

 
 


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